Privacy Policy
Your privacy matters to us at clyzathiravea
Last updated: January 15, 2025
Introduction
At clyzathiravea, we understand that your privacy is fundamental to your trust in our budget foundations platform. This comprehensive privacy policy explains how we collect, use, store, and protect your personal information when you use our services at clyzathiravea.com. We're committed to transparency in our data practices and ensuring you have control over your personal information.
This policy applies to all users of our platform, whether you're browsing our website, participating in our learning programs, or engaging with our team. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We collect information that personally identifies you when you voluntarily provide it to us. This includes:
- Name and contact information (email address, phone number, postal address)
- Account credentials and profile information
- Financial information relevant to budget planning and education
- Communication preferences and feedback
- Payment information for our services (processed securely through third-party providers)
Usage Information
We automatically collect certain information about how you use our platform:
- Device information (IP address, browser type, operating system)
- Usage patterns and interaction data with our platform
- Pages visited, time spent on our site, and referral sources
- Learning progress and course completion data
- Technical logs and error reports to improve our services
Data Minimization: We only collect information that is necessary for providing our budget foundations services and improving your experience on our platform.
How We Use Your Information
Your information helps us provide, maintain, and improve our budget foundations platform. Here's how we use the data we collect:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Service Delivery | Account information, learning progress, preferences | Contract performance |
| Customer Support | Contact details, service history, communications | Contract performance |
| Platform Improvement | Usage data, feedback, technical information | Legitimate interest |
| Communication | Email, phone number, communication preferences | Consent and legitimate interest |
| Security | IP address, device information, access logs | Legitimate interest |
Educational Content Personalization
We use your learning progress and preferences to customize your educational experience, recommend relevant content, and track your advancement through our budget foundations curriculum. This personalization helps ensure you receive the most relevant and effective learning materials.
Data Sharing and Disclosure
We don't sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our platform and providing our services. These providers include:
- Payment processors for secure transaction handling
- Email service providers for communications
- Cloud hosting services for data storage and platform operation
- Analytics providers to help us understand platform usage
- Customer support tools and help desk systems
All service providers are contractually bound to protect your information and use it only for the specific purposes we've authorized.
Legal Requirements
We may disclose your information when required by law, such as to comply with a subpoena, court order, or other legal process. We may also disclose information when we believe it's necessary to protect our rights, your safety, or the safety of others.
Your Rights and Choices
You have several rights regarding your personal information under Australian privacy laws and international regulations:
Access and Correction
You can request access to the personal information we hold about you and ask us to correct any inaccuracies. We'll provide you with a copy of your information in a commonly used format within 30 days of your request.
Data Portability
You have the right to receive your personal information in a structured, commonly used format, and to transmit this data to another service provider where technically feasible.
Deletion Rights
You can request that we delete your personal information, subject to certain exceptions such as legal retention requirements or legitimate business needs. We'll respond to deletion requests within 30 days.
Exercise Your Rights: To exercise any of these rights, please contact us using the information provided at the end of this policy. We'll verify your identity and process your request in accordance with applicable laws.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- Encryption of sensitive data both in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data protection and privacy practices
- Secure hosting infrastructure with regular backups
- Incident response procedures for potential data breaches
Data Breach Notification
In the unlikely event of a data breach that may pose a risk to your privacy, we'll notify you within 72 hours of becoming aware of the breach. We'll also notify relevant authorities as required by law and provide information about the nature of the breach and steps we're taking to address it.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Our retention periods are based on:
- The duration of your relationship with us
- Legal and regulatory requirements
- The nature of the information and its sensitivity
- Legitimate business purposes and dispute resolution
Account Information
We retain account information for active users indefinitely to maintain service continuity. For closed accounts, we retain essential information for seven years in accordance with Australian financial record-keeping requirements.
Learning Data
Your learning progress and course completion data is retained to provide ongoing educational value and track your advancement. This data is kept for the duration of your account plus two years after closure.
International Data Transfers
As we operate our budget foundations platform globally, your information may be transferred to, and processed in, countries other than Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place:
- Transfers only to countries with adequate data protection laws
- Contractual protections with service providers
- Adherence to international data transfer frameworks
- Regular reviews of transfer mechanisms and protections
We regularly review our international data transfer practices to ensure they meet the highest standards of data protection and comply with evolving international privacy regulations.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us understand how you use our services and enable certain functionality:
Essential Cookies
These cookies are necessary for our platform to function properly and cannot be disabled. They include authentication cookies, security cookies, and cookies that remember your preferences.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our platform. This helps us improve our services and user experience. You can opt out of these cookies through your browser settings.
Managing Cookies
You can control and delete cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of our platform.
Children's Privacy
Our budget foundations platform is designed for adults and we do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected personal information from a child under 13, we will take steps to remove that information from our systems.
If you believe that we might have collected information from a child under 13, please contact us immediately using the contact information provided below.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We'll notify you of any material changes by:
- Posting a notice on our platform
- Sending you an email notification
- Updating the "Last updated" date at the top of this policy
We encourage you to review this privacy policy periodically to stay informed about how we're protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Complaints and Dispute Resolution
If you have concerns about our privacy practices or believe we have not handled your personal information appropriately, we encourage you to contact us first. We're committed to resolving privacy concerns promptly and fairly.
Internal Complaint Process
We have an internal complaint handling process that will investigate and respond to your concerns within 30 days. Our privacy officer will review your complaint and work with you to find a resolution.
External Complaints
If you're not satisfied with our response, you can lodge a complaint with the Australian Privacy Commissioner through the Office of the Australian Information Commissioner (OAIC) website or by calling 1300 363 992.
Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us:
Email: info@clyzathiravea.com
Phone: +61 419 851 432
Address: 12/51-69 Stanley St, Townsville QLD 4810, Australia